Privacy Policy

1. Introduction

oranguta ("the studio", "we", "us") is a watch repair and restoration workshop registered in Melaka, Malaysia. We are committed to handling personal information with care and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This policy applies to information collected through this website, through email and telephone contact, and through the intake process for watch repair services. By using this website or submitting an enquiry, you acknowledge that you have read and understood this policy.

For questions about this policy or how your data is handled, write to: [email protected]

2. Personal Data We Collect

We collect only the information necessary to respond to enquiries and to carry out watch repair services. This may include:

• Your name and contact details (telephone number, email address)
• A postal address if a piece is to be sent or returned by post
• A description of the watch or bracelet brought in for service
• Any specific instructions or preferences you provide at intake
• Technical data about the website visit (see Section 5, Cookies)

We do not collect payment card numbers or financial account details through this website. Any payment arrangements are made in person at the studio.

Legal basis for processing: Your data is processed on the basis of your consent (when you submit an enquiry form) or on the basis of a contract (when a piece is brought in for service). In some cases, we may process data under legitimate interest for basic website analytics.

Retention: Enquiry data is kept for up to 24 months. Service records (intake reports, work summaries) may be kept for up to 5 years for reference purposes. You may request deletion at any time (see Section 7).

3. How We Use Your Information

Personal data collected through this website and through direct contact is used for the following purposes:

• To respond to enquiries about watch repair, overhaul, or bracelet services
• To communicate about the progress or completion of a service
• To arrange collection, delivery, or postal return of a piece
• To keep a record of work carried out on a particular watch for future reference
• To understand how this website is used, in order to improve it

We do not use your personal data for unsolicited marketing. We do not send promotional emails unless you have specifically requested them and can unsubscribe at any time.

Third-party sharing: We do not sell or rent personal data to third parties. We may share data with service providers who assist in running this website (such as web hosting providers), and these parties are required to handle data securely and only for the purpose for which it was shared.

4. Data Protection Measures

We take reasonable steps to protect personal information against unauthorised access, loss, or misuse. These measures include:

• Secure transmission of website data using HTTPS encryption
• Access to personal records limited to workshop staff directly involved in your service
• Physical records held securely on the premises and not left in publicly accessible areas
• Periodic review of data handling practices

In the event of a data breach that may affect your rights or interests, we will notify affected individuals in a timely manner and, where required, report the breach to the relevant authority under Malaysian law.

5. Cookies

This website uses cookies to support basic functionality and to understand how visitors use the site. Cookies are small text files stored on your device by your browser.

• Essential cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — help us understand traffic patterns and page usage (optional).
• Preference cookies — remember settings such as your cookie consent choice (optional).

You can manage your cookie preferences through the panel that appears on your first visit, or at any time through our Cookie Policy page.

6. Third-Party Links

This website may include links to other websites, such as the Google Maps embed used to display our studio location. These external sites operate under their own privacy policies, and we are not responsible for their data handling practices. We encourage you to review the privacy policy of any external site you visit.

7. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for processing at any time, without affecting the lawfulness of prior processing
• Request erasure of data where there is no legitimate reason to continue holding it
• Object to processing in certain circumstances
• Lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights have not been respected

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days.

8. Children's Privacy

This website is intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted personal data through this website, please contact us at [email protected] and we will take appropriate steps to remove it.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. The "Last Updated" date at the top of this page will reflect any revision. We encourage you to review this policy periodically. Continued use of this website following a revision constitutes acceptance of the updated policy.

10. Contact

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data:

• Email: [email protected]
• Telephone: +60 6-2843 7651
• Address: oranguta, 31 Lebuh China, 75200 Melaka, Malaysia
• Studio hours: Tuesday–Friday 10:00–18:00, Saturday 10:00–16:00